Navi Mumbai, January 15, 2025: The Navi Mumbai Municipal Corporation (NMMC) has launched the implementation of the ambitious 100-day action programme, conceptualised by Chief Minister Devendra Fadnavis, aiming to significantly improve the quality and efficiency of municipal services. The initiative is designed to provide citizens with faster, more efficient services and enhance their overall quality of life.

NMMC Commissioner Dr. Kailas Shinde has directed all department heads to undertake immediate and effective measures to implement the action plan. Emphasising the need for swift execution, Dr. Shinde has instructed departments to prioritise cleanliness and organisation within municipal offices. This includes disposing of old and obsolete materials, thoroughly cleaning office premises, making necessary improvements, and classifying documents systematically in accordance with established rules and procedures.

Dr. Shinde also highlighted the importance of ensuring basic amenities within municipal premises. He has mandated the provision of clean drinking water, well-maintained restrooms for both employees and visitors, the establishment of well-equipped waiting rooms, and the installation of clear and organised name and directional boards to enhance the overall visitor experience.

The Commissioner highlighted the necessity of maintaining an up-to-date, user-friendly website for the NMMC, where citizens can easily access essential services online. He emphasised compliance with the Right to Information Act, 2005, and the Public Service Rights Act, 2015, ensuring that maximum information is self-disclosed and all municipal services are available online without hindrance.

In addition, Dr. Shinde stressed the efficiency of the Grievance Redressal System, urging departments to resolve citizen complaints swiftly, aiming for zero pendency. He instructed that information about the system’s effectiveness be widely disseminated to ensure citizens are aware of the avenues available for addressing their grievances.

To foster better citizen engagement, officers have been directed to reserve specific hours on designated days for visitor interactions, ensuring they are accessible to the public. In cases of absence, alternate officers will be appointed to handle visitor inquiries.

The Commissioner also called for a more effective organisation of Democracy Day, held on the first Monday of each month, and urged prompt resolution of issues raised by citizens at the regional level. Dr. Shinde has also instructed department heads to conduct regular inspections of subordinate regional offices, providing suggestions for improvement and monitoring their implementation.

Furthermore, he mandated regular visits to public facilities such as schools, hospitals, health centres, community temples, markets, and toilets to ensure they are maintained in a manner that serves the public interest.